Frequently Asked Questions

Our FAQ section is designed to provide quick answers to common questions about our services, solutions, and processes at SCALE & RATIOS. Whether you're wondering about how we handle data, details on our solutions, or seeking guidance on collaboration, this section covers it all. If you have a specific question or need further clarification, the FAQ is a great place to start. If you don’t find the answer you're looking for, feel free to reach out to our support team for personalized assistance.

What is Scale & Ratios?

Scale & Ratios, a DPIIT-recognized startup, is a pioneer in Generative AI (GenAI) and AI Management Systems, specializing in scalable, responsible, and cutting-edge AI solutions that drive business transformation. With a strong foundation in AI-driven innovation, we integrate AI Management Systems and GenAI technologies to enhance decision-making, automation, and intelligent workflows across industries. Our ISO 42001:2023 certification underscores our commitment to ethical, transparent, and secure AI governance, ensuring compliance with global best practices. At Scale & Ratios, we are dedicated to shaping the future of AI with robust, enterprise-grade solutions that foster innovation, efficiency, and sustainable growth.

Who founded the company?

In FY 2024-2025, we proudly incubated a GenAI & AIML-focused startup founded by Sunil Verma & Ashish Verma. Over the past two decades, we also knows as SVMSYSTEMS, primarily focused on application development and modernization. This milestone marks a new chapter in our journey with Scale & Ratios, reaffirming our commitment to serving clients on a global scale. Scale & Ratios reflects our evolution as a company and our dedication to delivering innovative, cross-domain solutions that empower organizations to unlock the full potential of technology. Today, we are honored to partner with businesses worldwide, helping them navigate tomorrow’s market—today.

How do I raise a support ticket?

You can submit a support request through our dedicated Client Support page by filling out the form with details about your issue. Our team will contact you with a support number for follow-up.

How is my personal data handled?

We take data privacy seriously and use SSL encryption to safeguard your information. Data is stored securely, with restricted access, and is never shared with third parties without your consent.

How can I collaborate with your team?

If you’re interested in collaborating with us, fill out the form on our Collaborate page, detailing your project or proposal. Our team will reach out to discuss opportunities and next steps.

What is the typical project delivery timeline?

Timelines vary depending on the scope of the project. We ensure that each project is tailored and completed on time, with regular updates.

How can I access your case studies?

You can download our case studies by filling out the form on the Case Studies page. After submitting your details, you will receive a downloadable PDF.

What industries do you specialize in?

We serve a wide range of industries, including Healthcare, BFSI, Manufacturing, Retail, Smart Cities, and more. Our expertise allows us to address industry-specific challenges with precision. Visit What We Do page for more information.

Can I request the deletion of my personal data?

Yes, you can request the deletion of your data by contacting our support team via email at [email protected]. We will process your request promptly, ensuring your data is removed from our systems.

How can I apply for a job with your team?

Visit our Careers page to see current openings. You can apply directly through the website by submitting your resume and cover letter. Our HR team will review and get in touch with you if you're a match.